Returns

Return Policy: 14-days from receipt in Original Condition with Tags, RESTOCKING FEE Charged

Only unused items in original condition with tags accepted for return within 14 days of receipt. A restocking fee is charged per item based on the item's purchase price. Please refer to the table below for fees.

Purchase Price (US$)Restocking fee (US$)
0.00 - 24.99
4.00
25.00 - 49.99
8.00
50.00 - 99.99
12.00
100 and above
20.00


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Items specified as non-returnable (in the item description)
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
contact@shieno.com.

Exchanges (if applicable)
Exchanges are not guaranteed. If you need to exchange an item, send us an email at contact@shieno.com explaining the reason for exchange. We will get back to you within 24 hours to review your request.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping
To return your product, you should mail your product to: 4460 Black Avenue K, Pleasanton, CA USA 94566

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. A restocking fee is charged per item based on the item's purchase price. Please refer to the table below for fees.

Restocking fee table: Up to US$24.99 restocking fee is US$4.00, from US$25.00 to US$49.99 fee is $8.00, from US$50.00 to $99.99 the fee is US$12.00, and for US$100.00 and above fee is US$20.00.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.